FAQs
Frequently asked questions
Browse through these FAQs to find answers to commonly asked questions.
NAKEL is a dine-in application that allows users to discover restaurants, book reservations, pre-select their meals, and choose between paying in advance or at the restaurant. It’s designed to make dining out more convenient and efficient.
To book a reservation, simply search for a restaurant on the NAKEL app or website, select your preferred date and time, and confirm your booking. You can also pre-select your meal during the reservation process.
Yes, NAKEL allows you to pre-select your meal during the reservation process. This ensures your meal is prepared in advance, reducing wait times when you arrive.
You can choose to pay in advance through the app using a credit/debit card or digital wallet, or you can opt to pay directly at the restaurant after your meal.
Yes, NAKEL uses advanced encryption and security measures to protect your payment information. Your data is safe and will not be shared with third parties.
Yes, you can modify or cancel your reservation through the app or website, subject to the restaurant’s cancellation policy. Please check the restaurant’s terms before making changes.
NAKEL uses your location to show a list of nearby restaurants. You can also filter results by cuisine, ratings, or availability to find the perfect dining spot.
NAKEL is free to download and use. However, some restaurants may charge a small booking fee or require a deposit for reservations, which will be clearly stated during the booking process.
When pre-selecting your meal, you can add dietary restrictions or special requests in the notes section. The restaurant will be notified and will do their best to accommodate your needs.
You can reach NAKEL’s customer support team through the “Help” section in the app or website. Alternatively, you can email support@nakelbh.com or call our helpline for assistance.
Yes, you can modify your reservation details, including the table and preorder options, up until a certain time before your reservation. Please check the restaurant's policy on changes for specific time limits.
No, Nakel does not charge a booking fee for making reservations. However, individual restaurants may have their own policies on cancellations or changes, which could involve charges.
You can reach our customer support team via email at support@nakelbh.com or call us at +973 1777 7104. Our support team is available Sunday to Saturday from 9 AM to 6 PM (GMT+3).
Once you complete your reservation and preorder, you’ll receive a confirmation email with all the details. You can also check the status of your reservation and preorder anytime via your Nakel account.